Posted: Saturday, January 6, 2018 7:37 AM
Job DescriptionWhat You'll Do/NeedThe NOC Engineer's primary functions include monitoring Rocket Fiber’s network infrastructure and investigating alarms down to the root cause for repair or dispatch. This team member will perform service assurance as well as maintenance and client support. A NOC Engineer must be an excellent communicator capable of facilitating communications between multiple teams.ResponsibilitiesSupport LANs, WANs, network segments, and intranet systemsSurveillance of network and systems utilizing the NOC toolkit (SolarWinds, Cacti, Scrutinizer, Syslog, Adtran AOE, Juniper Space)Receive escalations from the Client Experience team and correlate those incidents into larger service impacting problemsTriage and troubleshooting of switching, routing, circuit, services, and peering issuesCreate Incident tickets and maintain accurate and timely updates in the ticketing system (Cherwell ITSM), escalate incidents as needed to various internal engineering groupsAssist in the provisioning and performance testing of residential and business clientsFacilitate and coordinate the flow of communication between other internal groups, remote technicians, business clients, contractors, vendors, carriers, and collocation providersPerform step by step after-hours scheduled maintenance activities as passed down from network and systems engineeringContribute tech how-tos, MOPs, and process documentation to the knowledge databaseConfigure, update, and optimize the various monitoring systemsRequirements1-5 years experience in a 24x7 Network Operations Center for a service or content providerHands-on working knowledge of Juniper JUNOS or Cisco IOSWindows Server 2012 and Linux (Redhat/CentOS) administrationIntermediate understanding of switching and common routing protocolsConfiguration and troubleshooting of residential gateways (wireless, NAT, DHCP, DNS)Policy writing and debugging of stateful firewalls and VPNsWhat’ll Make You SpecialExperience working in a GPON or DOCSIS residential Triple Play networkAdvanced knowledge of BGP, MPLS, ISIS, OSPFVirtualization software administrationCWDM or DWDM optical systemsShell scripting in a Linux or Windows environmentCCNA/CCNP or JNCIA/JNCIP certifications Company DescriptionRocket Fiber is a Gigabit fiber internet and IPTV company located in downtown Detroit. We are creating a network that is increasing internet speeds by 1000x for the average resident in Detroit. We are a super fun, fast paced, high energy, and intense family focused on creating something amazing together!
• Location: Detroit
• Post ID: 44999932 detroit