Posted: Saturday, March 11, 2017 2:06 AM
Are you ready to take your career to the next level? Join us at PSCU!Contact Center Representative II- Allen Park, MI Do you want to work in a state-of-the-art office? Are you ready to take your career to the next level? Come join us at PSCU, as a Contact Center Representative II! The next training class starts on January 9th! In this role, you will be the first point of contact for our customers. You will work in a highly collaborative, fast-paced environment, and utilize your exceptional customer service skills.Role Responsibilities Process and respond to cardholder inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy.Requirements High school diploma and a minimum of 6 months call center experienceSuperior customer service and computer skillsPreferences 2 years general customer service experience Financial services experienceBilingual Spanish applicants strongly encouraged to applyWho is PSCU? Since 1977, PSCU has been a leading provider of traditional and online financial services to credit unions. Today, we represent more than 680 credit unions, making us the nationa€ (TM) s leading Credit Union Services Organization (CUSO). We offer industry-leading credit, debit/ATM and prepaid card servicing to more than 14 million cardholders and innovative bill payment solutions to over a million online bill payment subscribers. We also provide a range of ecommerce solutions options to include electronic home and mobile banking. All of these services are backed by outstanding support from our fully redundant 24/7/365 Total Member Care contact centers.What can we offer you? Shift differentials and quarterly bonus incentives Paid comprehensive trainingOnsite Fitness Center a€" free to all employees Onsite Coffee CafA (C) a€" free coffee and tea to all employees Fresh Fruit a€" Provided daily and free to employees Treadmill Workstations and Wellness Events Fantastic benefits package Competitive wages within the industry Our corporate value statements represent PSCU's commitment to providing the highest quality service to our member-owners. By practicing these values, we continue to meet the challenge of being a leading service provider in the credit union industry.Innovation - The relentless pursuit of better waysExcellence - Exceeding expectations in every interactionTrust - Character and CompetencePassion - Boundless enthusiasm to be THE bestLeadership - Keeping the promises you make to others - and to yourselfPSCU is a drug and smoke free workplace.
• Location: Detroit
• Post ID: 28983946 detroit