Home > Detroit jobs > Detroit customer service

Posted: Wednesday, November 8, 2017 4:45 AM

Job Description:/h3:

AGC Field Service Technician
Department: Manufacturing
Reports To: Operations Manager
FLSA Status: Non:Exempt
Updated: 08.21.2017
Were experts at helping manufacturers implement and sustain material handling automation in their operation. Autocraft systems help the Fortune 500 eliminate the time that employees spend driving fork trucks, replenishing assembly areas, and engaging in repeatable material deliveries. We take great pride in the reliability and quality of our automation solutions. We work closely with our customers to ensure that from design to installation their Autocraft experience is exceptional. For additional information, auto:craft.


AGC Field Technicians play a dual:role at Autocraft. They both assemble AGCs systems at our shop as well as provide install and service support in the field. They must be able their manufacturing plant layout experience and mechanical ability to setting up AGC systems in customer plants and servicing these systems when issues occur. Given that installs take place across North America and that service issues arise without warning, flexibility and the willingness to travel are critical. A self:starting personality and the ability to communicate well and adapt within guidelines to satisfy the customer are critical. Technicians must have a working knowledge of mechanical principles and the understanding of diagrams, layout drawings, and engineering specifications. The ability to perform basic PLC programming is preferred, but not required. Our goal is not to meet expectations. Our goal is to exceed expectations and ensure our customers receive an exceptional experience at Autocraft.

Essential Duties and Responsibilities:

Mechanically assemble AGCs and related tooling frames and peripheral systems.

Perform onsite customer installs and service (20:50).

Troubleshoot new and existing AGC systems.

Additional duties as requested by management.


To perform this job successfully, an individual must be professional, proactive and positive, with internal and external customers and coworkers. The willingness to travel and be on site for multiple consecutive weeks sometimes during holidays (when plants shut down and installs often take place) is required. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or GED equivalent. Minimum 5 years of job related experience and/or training is required.

Tool Requirements

Must own tools required to perform job duties.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to perform light physical activity. The employee must occasionally lift and/or move 30+ pounds. Specific vision abilities required by this job include close vision and depth perception.

Technical Skills

Ability to install new systems and troubleshoot existing installations.

Ability to read and understand mechanical and plant layout drawings.

Ability to use hand/power tools and possess basic understanding of machining tools.

Working knowledge of personal computer, keyboard, and various software programs.

Working knowledge of manufacturing processes.

Ability to understand and perform basic PLC programming preferred

Aptitude for programming machines using HMI


Strong interpersonal skills.

Good verbal


• Location: Detroit

• Post ID: 42103507 detroit is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017