Posted: Thursday, March 1, 2018 6:04 PM
The Assistant Manager acts as a leader in absence of, or in support of the Store Market Manager (SMM) and behaves as a business owner within the marketplace and LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.
MAJOR DUTIES and RESPONSIBILITIES
:Delivers quality and improvement to meet or exceed all key performance indicators (KPIs):
:Comp Sales, Sales to Plan; Conversion and Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth and Retention Goals; Net Promoter Score; Current year objectives
:Demonstrates understanding of retail business and the capability to transfer knowledge to superior sales and business results. Learns and understands the competition and market trends.
:Supports the store manager in diagnosing the business and leverages the synergies of Retail, Lab and Doctor to drive positive results.
:Supports store business plans to maximize sales and profit, leverages strengths and addresses opportunities for recovery.
:Partners with store manager to lead a team through strong knowledge and skills.
:Provides training and guidance to team members.
:Delivers clear and constructive feedback in a timely manner.
:Informs store manager of any situation that may require any development or disciplinary action of others.
:Supports recruiting, helps select high caliber team and creates talent pipeline.
:Follows guidelines to optimally staff store.
:Shows great pride in store appearance and executes visual directives.
:Strives to maintain positive working relationships with doctors.
:Adheres to and ensures compliance of team to Company policies and procedures; meets or exceeds all goals.
:Anticipates problems before they occur; explores underlying reasons and root cause; strives for long:term solutions to problems.
:Performs and understands administrative duties.
:Maintains a safe working environment for all.
:Works a flexible schedule, including nights and weekends.
:High School graduate or equivalent
:1+ year(s) management/supervisory experience with direct reports
:Knowledge of retail operations, processes and policies
:Strong basic math skills
:Familiarity with cash register, computers and calculators
:Must have a strong command of the English language for all written correspondence and oral communication
:Strong communicator and listener
:Demonstrated high:level of selling skills
:Proven ability to problem solvePREFERRED QUALIFICATIONS
:College degree or equivalent
:Previous experience in leadership position within retail and customer service industry
:Knowledge of basic optics
:Knowledge of current store merchandise
:State licensure (if applicable) and /or ABO Certification in non:licensed states
:Brand Final Inspector Certification
:Brand Quality, Fitting and Adjusting Program
• Location: Detroit
• Post ID: 47377492 detroit