Home > Detroit jobs > Detroit management/professional

Posted: Friday, March 2, 2018 4:08 AM

This is a very fast moving opportunity and will fill soon, so if you are interretsed apply and connect with me at your earliest!

'Feel free to Chat with me Live for more details about this opportunity at ' Position Overview:

Our client is seeking an Systems Administrator/Operations Manager to provide leadership, coordination and oversight for Ally's ServiceNow platform, as part out our IT Service Management department.

Position: Service Now Administrator/Operations Manager
W2 Contract for 1 year

Location : Michigan

ServiceNow system administrator for IT Service Management
Job Description/Responsibilities:
Drive resolution of all reported ServiceNow incidents as a subject matter expert and in collaboration with other team members; maintaining customer communication until closure
Build and maintain a Known Error database and institute its usage and maintenance across the team
Monitor system stability and performance metrics to prevent service degradation and interruption
Execute operational and maintenance procedures to ensure consistent service and standards compliance
Maintain and improve system and procedural documentation and develop automation for manual processes
Contribute to the continuous improvement of services and practices in collaboration with the IT Service Management Platform team and customers

2+ years experience as a ServiceNow system administrator for IT Service Management
and/or IT Operations Management
Well-versed in monitoring techniques system interfaces
Comfortable managing critical situations within teams
Extensive experience in customer expectation management
Strong enterprise IT acumen
Passionate about efficiency and quality
Innovative in approach to solutions

'Feel free to Chat with me Live for more details about this opportunity at '

Why Kelly ?

With Kelly, you'll have direct connections to leading IT organizations in the best companies around the globe-offering you the chance to work on some of today's most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100 companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.

About Kelly Services

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task


• Location: Detroit

• Post ID: 47354852 detroit is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018