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Posted: Monday, May 8, 2017 1:06 PM

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Job Description:
At FCA we want to empower you to bring your best. Thats why we strive to create an environment where our core values of Innovation, Leadership, Passion, Cooperation, and Responsibility can thrive. At FCA youll work in a dynamic, fast:paced environment with people who exemplify the entrepreneurial spirit and work together as a team to continually think bigger and bolder.
The Incentive Payment Analyst will be responsible for the implementation, maintenance and payment of various incentive programs. They will also work closely with IT to maintain the current incentives payment system and to implement coding changes as new programs require. This position requires strong problem:solving skills along with attention to detail. In addition, the Incentives Analyst will need to analyze large amounts of payment data to identify trends and opportunities to streamline claims processing. The Analyst will need to provide weekly and monthly reporting to a variety of business groups. They will also be required to work on special projects as they arise.
Partner with the US Incentives Call Center leadership team to: achieve daily Service Level Metrics; manage metrics and KPIs to continually drive improvement; utilize critical thinking to compile metrics and conduct root:cause analysis to design a better future state; continue stabilization efforts to ensure best in class experience for dealers and customers; provide updated training material on timely basis; work as single point of contact for Call Center personnel for inquiries, trending analysis and escalations; produce weekly status reports for review with Call Center personnel; produce and review monthly status reports metrics for Sales and Marketing leadership; root cause trends, analyze, work with appropriate FCA Sales Operations contact and ensure resolution is developed and communicated to Call Center; participate in Calibration sessions and provide constructive feedback on call quality. Manage ECCI Workbench Case Management system; ensure that cases are resolved based on SLA for both Call Center team and FCA team. Participate on FCA team to blueprint, document, and implement ECCI replacement ERP system. Work in conjunction with SIPM team to combine metrics and begin utilizing to understand where improvements are needed. Consistently review current processes and implement continuous improvement initiatives. Utilize benchmarking techniques to determine best in practice Call Center processes. Ensure processes are SOX compliant. Develop audit review processes where necessary. Serve as the liaison between Call Center personnel and the greater FCA Sales and Marketing
Basic Qualifications:
:Bachelors degree in Accounting or Finance
:Minimum of 5 years experience
:Strong analytical and problem solving skills
:Strong project management skills
Preferred Qualifications:
:Automotive Industry Experience
:Call Center Experience
:Demonstrated proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook and SAP
:Strong communication skills and the ability to lead cross:functional teams
:Ability to handle multiple assignments concurrently in a time:constrained environment
:Team promoter with positive attitude, leadership and problem solving skills with a bias for action and issue resolution
:Work well on broad based and diverse teams, both as a team member and team lead
:Ability to multi:task and adapt easily to change, including prioritization of assignments
:Results:oriented: possess the ability to plan, develop, implement and measure results
:Strong analytical, communication, presentation, and interpersonal skills required.
FCA US is proud to extend to its employees a compensation and benefits package that is designed to retain their talent and to motivate and reward job performance. Our present compensation program provides for competitive, market ba


• Location: Detroit

• Post ID: 30764148 detroit is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017