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Posted: Tuesday, February 27, 2018 2:17 AM

Job Description
About ROCO:
ROCO Real Estate, a privately owned real estate investment and property management firm headquartered in Bloomfield Hills, MI, owns and operates a portfolio of multifamily properties throughout the United States. Within the multifamily space, ROCO owns a diverse portfolio of assets; including garden:style, low:rise, and mid:rise buildings that are both market and student housing properties.
At ROCO, our people are our most valued asset. With a focus on working together to achieve a common goal, driving toward higher standards, attaining better results and having fun along the way, our organizations success is fueled by an engaged workforce.
Position Responsibilities:
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in:person visits on appropriate reports.
Files own guest cards and maintain according to established procedures.
Inspect models and available market ready, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move:in on agreed date.
Immediately follow:up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospects needs.
Secure new residents signature(s) on appropriate paperwork prior to move:in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow:up on renewal notices.
Monitor advertising effectiveness. Gather and analyze area market competition information.
Represent the company in a professional manner at all the times; attendance and reliability is imperative.
Learn and ensure compliance with all company, local, state and federal safety rules.
Ensures that unsafe conditions are corrected in a timely manner
Accept rental payments and give immediately to Property Manager.
Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Property Manager prior to obtaining signatures.
Maintain current resident files.
Maintain and record daily inspections for the community.
Distribute all company or community:issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Resident Retention:
Receive all telephone calls and in:person visits. Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
Neighborhood Marketing:
Participate in outreach marketing activities on a regular basis to obtain prospective residents.
Advise residents of referral concessions (if permitted).
Assist in placing, removing/updating banners, balloons, bandit signs


• Location: Detroit

• Post ID: 47273162 detroit is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018