Posted: Wednesday, December 27, 2017 8:24 AM
Job Description About ROCO: ROCO Real Estate, a privately owned real estate investment and property management firm headquartered in Bloomfield Hills, MI, owns and operates a portfolio of multifamily properties throughout the United States. Within the multifamily space, ROCO owns a diverse portfolio of assets; including garden-style, low-rise, and mid-rise buildings that are both market and student housing properties. At ROCO, our people are our most valued asset. With a focus on working together to achieve a common goal, driving toward higher standards, attaining better results and having fun along the way, our organization’s success is fueled by an engaged workforce. www.rocorealestate.com Position Responsibilities: Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.). Immediately record all telephone and in-person visits on appropriate reports. Files own guest cards and maintain according to established procedures. Inspect models and available “market ready”, communicate related service needs to Property Manager. Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. Update availability report, process applications for approvals. (ie, credit check, rental history, etc.) Submit processed applications for approval. Follow up with applicant regarding status. Ensure apartment is ready for resident to move-in on agreed date. Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs. Secure new residents signature(s) on appropriate paperwork prior to move-in. Orient new residents to community. Assist in monitoring renewals. Distribute and follow-up on renewal notices. Monitor advertising effectiveness. Gather and analyze area market competition information. Represent the company in a professional manner at all the times; attendance and reliability is imperative. Learn and ensure compliance with all company, local, state and federal safety rules. Ensures that unsafe conditions are corrected in a timely manner Administrative: Accept rental payments and give immediately to Property Manager. Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Property Manager prior to obtaining signatures. Maintain current resident files. Maintain and record daily inspections for the community. Distribute all company or community-issued notices. Maintain accurate monthly commission records on leases and renewals for bonus purposes. Assist management team with other various tasks as required. Consistently implement policies of the community. Resident Retention: Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments. Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters. Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis. Maintain open communication with Property Manager and Maintenance Supervisor. Contribute to cleanliness and curb appeal of the community on continuing basis. Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager. Neighborhood Marketing: Participate in outreach marketing activities on a regular basis to obtain prospective residents. Advise residents of referral concessions (if permitted). Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc. Distribute newsletters, pamphlets, flyers, etc. Conduct market surveys and shop competitive communities. Essential Job Functions: Fair Housing Certification, willingness to obtain prior to interacting with prospective residents. Demonstrate an ability to support and contribute to community team. Demonstrate strong oral and written communication skills. Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software Must possess a positive attitude and the ability to smile under all circumstances. Participate in training in order to comply with new or existing laws. Ability to work a flexible schedule, including evenings and weekends. Two (2) years’ experience in previous relevant customer service. Neat, clean, professional at all times throughout the workday and/or whenever present at the community. Comply with expectations as demonstrated in the employee handbook. Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem. Company Description ROCO's mission is to provide a well maintained and affordable home to our residents. We are defined by our unique culture centered around young entrepreneurs making waves in an old industry. ROCO's greatest asset, and the key to our success, is our people. We focus on customer-service and reward impact. Founded in 2012, ROCO Real Estate is a privately owned and operated full service real estate investment and management company headquartered in Bloomfield Hills, MI. Our firm currently owns approximately 20,000 apartment units across 13 states and has over 500 employees. ROCO has a long-term hold strategy for our assets, which means that when we invest in real estate we are making a meaningful commitment. We have experienced record growth due to hiring the best professionals in the industry. ROCO makes significant investments in our employees and properties. We treat our residents and Investor partners the way we would want to be treated, if our positions were reversed.
• Location: Detroit, Warren
• Post ID: 44554247 detroit