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Posted: Thursday, February 8, 2018 12:25 AM

General Description

Job Purpose Position Description:

Appliance Supervisors are responsible for driving sales and profit by creating an outstanding customer experience through a combination of in-depth product knowledge, a passion for customer service, building clientele and achieving individual sales objectives.


  • Accountable for consistently prospecting, providing customer service, achieving sales and service objectives to-drive profitable sales growth.
  • Proactively interact with customers in a friendly manner, determines customer needs, provides recommendations, and assists customers in making decisions about desired products or services.
  • Informs customers of key product attributes to build interest in the merchandise/brand and to build clientele.
  • Actively listens to customer requests and issues to find solutions and deliver a positive customer experience that results in a sale.
  • Ensure products are displayed according to core standards.
  • Partners with other associates to replenish department and/or takes personal action to replenish products/displays from stock room.
  • Responsible for training, coaching and developing associates on the company's core standards to ensure customers receive exceptional service.

Skills & Characteristics:
  • Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
  • Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
  • Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

Preferred Qualifications:
  • High school diploma or equivalent
  • 2 Years Appliance Sales Experience
  • Experience with computers and web-based systems
  • 3 + yrs. of customer service experience in a fast-paced retail environment
  • Experienced in training and coaching others on selling techniques

Job Title: Appliance Supervisor - Lakeside S/C
Location: Sterling Heights, MI, United States - Lakeside S/C 14300 Lakeside Cir
Job ID: 1061658

J.C. Penney Company Inc.
Plano, Texas


• Location: Detroit

• Post ID: 46441342 detroit is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018